EP6 The Frictionless Future of Contactless Payments | Hiren Raghuvanshi, Head of Cards, Payments and Direct Banking at the Commercial Bank of Dubai Artwork

The Change Officer: Future of Financial Services

If change is the only constant, we need to understand how our industries are evolving, and how we can be a part of the transformation that is taking place. In this series, we deep-dive into some of the hottest and most pivotal topics in the financial services industry right now, including personalisation in financial services, embedded financial services and the mobile payment revolution. To gain an informed and accurate perspective, we speak to innovative individuals from banking institutions, insurance carriers, retailers, regulatory bodies and fintechs who are spearheading change in their industries.

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The Change Officer: Future of Financial Services

EP6 The Frictionless Future of Contactless Payments | Hiren Raghuvanshi, Head of Cards, Payments and Direct Banking at the Commercial Bank of Dubai

August 26, 2022 • Vuk Zlatarov • Season 1 • Episode 6

Contactless payments soared during the height of the pandemic and with customers everywhere demanding greater convenience and a more frictionless payment experience, industry experts believe we are not far away from witnessing the introduction of biometric payments and other methods that negate the need for a physical device entirely.

Today we are speaking to Hiren Raghuvanshi, the Head of Cards, Payments and Direct Banking at the Commercial Bank of Dubai. Hiren has more than 15 years of retail banking experience in the fields of product development and digital and retail growth strategy among many others.

Join us as Hiren dives into:

What needs to take place for biometric and facial recognition-based payments to become mainstream
The main customer concerns about moving to completely cashless payment methods
The next critical steps for banks to embrace a cashless economy

Find Hiren online: https://www.linkedin.com/in/hiren-raghuvanshi-97b25211/

The Change Officer Podcast's Future of Financial Services Series is brought to you by HolyWally, the world’s first wallet-as-a-service platform. To find out how HolyWally can help you create a mobile wallet to increase your revenue and reduce your time to market, visit their website: https://www.holywally.com

🎬 This episode is produced by Poddster, an end-to-end video podcast production company that helps businesses conceptualize, produce, manage, and grow podcasts for their brand. Click this link to book a free consultation with Poddster's team or rent a studio: poddster.com/book-free-consultation/

📹 Check out Poddster studio based in Dubai Media City: poddster.com/podcast-studio-dubai/

✨ They say that change is the only constant. If this is true, we want to know what is the change ahead. To get the answers, our hosts Ivan Zeljkovic and Vuk Zlatarov are talking to the change-makers themselves. We invite you to join us on the journey of getting the answer ✨

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People on this episode

Vuk Zlatarov

Host