The Change Officer: Future of Financial Services

EP10 How Tech Is Transforming Financial Services | Omar Halabieh, Head of Technology at Amazon Payments Services

• Vuk Zlatatrov • Season 1 • Episode 10

HolyWally 👉 https://bit.ly/3h2hkWl

Omar Halabieh, Head of Technology at Amazon Payment Services joins us as our 10th guest. By now, our panel of guests have managed to sketch an overarching theme of the vast and diverse financial landscape. If financial services are to achieve financial inclusion and answer for the 1.6 billion people unbanked, technology needs to be at the core of the solution.

Omar believes that the biggest problem technology can solve is financial inclusion. Although 1.7 billion people worldwide do not own a bank account, it is estimated that up to 60% of that demographic own a mobile phone. This means that with the right technology and collaboration between fintechs and traditional financial institutions, these individuals could gain access to critical financial services. 

As payment technology continues to evolve, Omar says we will begin to see more practical uses for artificial intelligence and machine learning to aid risk prevention and fraud management. 

In this episode, Omar also discusses: 

  • How to balance the bar between security and customer experience
  • How mobile phone penetration in Africa represents an opportunity for innovative fintechs
  • What areas he would focus on as a change-maker; his surprise may shock you!


The Change Officer Podcast's Future of Financial Services Series is brought to you by HolyWally, the world’s first wallet-as-a-service platform. To find out how HolyWally can help you create a mobile wallet to increase your revenue and reduce your time to market, visit their website: https://www.holywally.com

Find Omar online: https://www.linkedin.com/in/omarhalabieh/

🎬 This episode is produced by Poddster, an end-to-end video podcast production company that helps businesses conceptualize, produce, manage, and grow podcasts for their brand. Click this link to book a free consultation with Poddster's team or rent a studio: poddster.com/book-free-consultation/

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✨ They say that change is the only constant. If this is true, we want to know what is the change ahead. To get the answers, our hosts Ivan Zeljkovic and Vuk Zlatarov are talking to the change-makers themselves. We invite you to join us on the journey of getting the answer ✨

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